Policy Basics
In case you get a wrong or damaged order then the law entitles you to ask for your money back or to request the company to send the product to you again.
To assist us in speeding up the process, please follow these steps:
- Please make sure that the clear pictures of the packet of the medication and the medication are as you received respectively.
- Our shipping team will work on it and respond within 12 working hours concerning the problem.
Either you get back your money or we can send you back the same pack which you have received from our side.
If you ask for a refund we will process the whole amount and you will be sent a confirmation email to the address that you have submitted.
When reshipment is necessary we shall deliver the correct pills to either the same or another address. Please kindly acknowledge if you would prefer to use any other address. Moreover, when resend is being conducted, you shall be provided with a new tracking number for the package.
We will communicate address through which you can return your order. Once you return the tracking number we will process book refund.
Special note:
- A refund and reshipping is only possible if there is an error with the order placed.
- Further, these are only available within 15 business days beginning from such notification.